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Terms and Conditions

Last updated: 6 October 2026

This English version is provided for convenience. In case of doubt, the German version prevails.

§ 1 Scope, provider

  1. These General Terms and Conditions (terms) apply to all contracts for services provided by CheapTopHost, in particular web hosting (WordPress and Linux hosting), managed cloud servers, email services, domains and SSL certificates.
  2. The provider and contractual partner is Lars Eppendahl, trading as CheapTopHost, Wasserstr. 496 (Bürocenter am Schlosspark), 44795 Bochum, Germany, email: support@cheaptophost.com, phone: +49 234 95313060 ("we" or "CheapTopHost").
  3. Our offers are aimed at consumers and businesses. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 German Civil Code, BGB). A business is a natural or legal person or a partnership with legal capacity acting in the exercise of its trade, business or profession when concluding the contract (§ 14 BGB). Customers are consumers and businesses alike.
  4. Deviating, conflicting or supplementary terms of the customer do not become part of the contract unless we expressly agree to them in text form.
  5. Our Acceptable Use Policy and – for hosted personal data – our Data Processing Agreement also apply.

§ 2 Conclusion of contract

  1. The presentation of our products on the website is not a legally binding offer but an invitation to place an order.
  2. Orders are placed via our customer area. Before completing the order, the customer can review their details in an overview and correct input errors. By clicking the order button ("order with obligation to pay" or equivalent), the customer submits a binding offer to conclude the contract.
  3. We confirm receipt of the order by email without delay. This confirmation of receipt does not yet constitute acceptance. The contract is concluded when we accept the order by separate email or provide the ordered service (activation).
  4. We store the contract text (order data and these terms). The customer receives the order data and the terms by email and can view their contracts and invoices in the customer area at any time.
  5. We may reject orders, in particular where details are incomplete or obviously false or where there is reasonable suspicion of misuse.

§ 3 Scope of services

  1. The scope of services is set out in the description of the chosen plan valid at the time of the order on our website and in the order overview. For WordPress and Linux hosting we offer the plans Small (up to 10 websites), Business (up to 50 websites) and Unlimited (up to 1000 websites), each with or without daily premium backups.
  2. The customer chooses the data center location when ordering (currently United Kingdom or United States). To provide the services, we use an infrastructure partner based in the United Kingdom as a subcontractor.
  3. We may adapt the hardware and software used to the state of the art, provided that the agreed scope of services is not significantly impaired and the change is reasonable for the customer.
  4. We provide free additional services (e.g. website migration) within our capabilities; no specific result is owed where the service depends on circumstances beyond our control (e.g. access to the previous provider).

§ 4 "Unlimited" resources and fair use

  1. Where features are described as "unlimited" (in particular SSD storage, data transfer/bandwidth and number of visits), we do not set a fixed quantitative limit.
  2. The resources are available for the normal operation of websites, online shops and mailboxes within a shared hosting offer. They must be used reasonably and are subject to the technical limits of the platform (e.g. computing power, memory, concurrent processes and connections per account).
  3. The hosting plan does not cover, in particular, use as pure file, backup or media storage unrelated to a website, as a download or streaming platform for large volumes of files, or for applications that permanently consume a disproportionate amount of resources (see Acceptable Use Policy).
  4. If usage impairs the operation of the platform or other customers, we will inform the customer and give them the opportunity to adjust their usage or move to a suitable plan (e.g. a managed cloud server). If operation is acutely at risk, we may temporarily limit resource usage.

§ 5 Customer obligations

  1. The customer must provide truthful and complete information when ordering and keep it up to date in the customer area, in particular their email address.
  2. The customer is responsible for the content they store and publish. They ensure that their content and its use do not violate applicable law, third-party rights or our Acceptable Use Policy.
  3. The customer keeps access data secret, uses secure passwords and keeps the software they install (e.g. WordPress, plugins, themes) up to date. They inform us without delay if they suspect misuse of their access data.
  4. Backups: If the customer has not booked a plan with daily premium backups, they are responsible for regularly backing up their data themselves. Even with backups booked, we recommend that important data is additionally backed up independently.
  5. The customer indemnifies us against third-party claims based on unlawful use of the services by the customer, provided the customer is responsible for the infringement. This includes reasonable costs of legal defence.

§ 6 Domains

  1. When registering and managing domains, we act only as an intermediary between the customer and the respective registry or registrar. The registration terms and policies of the respective registry also apply; we refer to them in the order process.
  2. We have no influence on domain allocation and do not guarantee that an ordered domain can be registered or is free of third-party rights. The customer warrants that the domain does not infringe third-party rights.
  3. The domain holder is the customer or the person they name. Domain holder details must be complete and correct.
  4. Domain fees are not refundable after registration, as the registration cannot be reversed at the registry.
  5. When the contract ends, the customer can transfer the domain to another provider; we provide the necessary auth code on request. Domains for which no instruction has been given at the end of the contract may be returned to the registry after the paid registration period expires.

§ 7 Prices and payment

  1. The prices stated at the time of the order apply, in euros. Prices for consumers include statutory VAT (currently 19 %). Businesses with a valid VAT ID in another EU member state are invoiced net under the reverse charge procedure.
  2. Fees for hosting and other recurring services are payable in advance for the chosen billing period (monthly or yearly). One-off fees (e.g. Lifetime Deal, domain registration) are due on conclusion of the contract.
  3. Payment is made using the payment methods offered in the customer area (e.g. via the payment service providers Stripe or PayPal). We provide invoices electronically in the customer area and send them by email.
  4. If a payment due has not been received 7 days after the due date, we may suspend the services concerned, provided we have previously reminded the customer of the payment by email and announced the suspension. During the suspension the customer's data is retained; we lift the suspension without delay once payment is received. The obligation to pay remains unaffected. Statutory claims for default are reserved.
  5. The customer may only set off claims that are undisputed or have been finally established by a court. A consumer's right to set off counterclaims arising from the same contractual relationship remains unaffected.

§ 8 Term and cancellation

  1. Contracts for recurring services are concluded for the term chosen when ordering, which corresponds to the billing period (one month or one year).
  2. Monthly contracts renew automatically for a further month unless cancelled with effect from the end of the current term.
  3. Yearly contracts with businesses renew automatically for a further year unless cancelled with effect from the end of the current term. Yearly contracts with consumers continue for an indefinite period after the first term; the consumer can then cancel at any time with one month's notice. We refund fees already paid for the period after the cancellation takes effect on a pro rata basis.
  4. Cancellation is possible at any time with effect from the end of the current term
  5. We confirm receipt of every cancellation by email without delay, stating the date on which the contract ends.
  6. The right of both parties to terminate for good cause remains unaffected. Good cause exists for us in particular if the customer seriously or, despite a warning, repeatedly violates § 5 or our Acceptable Use Policy, or is in default with a not insignificant amount for more than two months.
  7. After the contract ends, the hosted data is deleted; remaining backup copies are overwritten within 60 days. The customer is responsible for backing up their data in good time before the contract ends.

§ 9 Special terms for the Lifetime Deal

  1. The Lifetime Deal is a special offer limited in time and quantity. There is no entitlement to conclude it; the offer ends as soon as the stated number of available places has been taken or we end the campaign.
  2. In return for a one-off payment, the customer receives the right to use the chosen hosting plan (including the chosen variant and data center) for the lifetime of the product without recurring hosting fees.
  3. "Lifetime of the product" means the period during which CheapTopHost offers the hosting product concerned. We will announce the discontinuation of the product by email at least six months in advance and will endeavour to offer a comparable successor plan on the terms of the Lifetime Deal. If the product is discontinued within 36 months of purchase without a comparable successor plan being offered, we will refund the amount paid pro rata for each full month of these 36 months that has not yet elapsed.
  4. The plan limits and service description of the chosen plan apply (in particular the maximum number of websites, databases and mailboxes), as does § 4 (fair use). A change to another plan is only possible by separate agreement.
  5. The Lifetime Deal is personal to the customer and cannot be transferred; resale or provision to third parties is excluded.
  6. Domains, paid SSL certificates and other separately offered services are not included and are charged separately.
  7. The customer may stop using the service at any time. The one-off payment is not refunded, subject to the statutory right of withdrawal and paragraph 3. The right to terminate for good cause (§ 8 (6)) remains unaffected.

§ 10 Availability and maintenance

  1. We aim for an availability of our hosting servers of 99.9 % on an annual average. This is a target value and not a guaranteed characteristic (no SLA).
  2. Not included in the calculation are scheduled maintenance work, which we carry out at low-traffic times where possible and announce in good time, and outages due to circumstances beyond our control (e.g. force majeure, disruptions of public networks, third-party attacks despite reasonable protective measures) or for which the customer is responsible.
  3. Urgent maintenance to avert security risks may be carried out without prior notice.

§ 11 Suspension

  1. We may temporarily block individual content, websites or the customer's access in whole or in part if
    • there are specific indications of illegal content or a violation of the Acceptable Use Policy,
    • the account poses a risk to the security or stability of our systems or to third parties (e.g. malware, phishing, sending spam, compromised software), or
    • the customer is in default of payment (§ 7 (4)).
  2. When choosing the measure, we take the customer's legitimate interests into account and choose the mildest suitable means. We inform the customer of the suspension and the reason without delay, where legally permitted, and give them the opportunity to comment and remedy the situation.
  3. The suspension is lifted as soon as the reason no longer applies. The obligation to pay fees continues during a suspension for which the customer is responsible.

§ 12 Liability

  1. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee given.
  2. In the event of a slightly negligent breach of an essential contractual obligation (cardinal obligation), our liability is limited to the typical damage foreseeable at the time the contract was concluded. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely.
  3. Otherwise, liability for slight negligence is excluded.
  4. We are liable for loss of data only to the extent that would have occurred had the customer backed up their data properly and regularly (§ 5 (4)), unless the customer has booked daily premium backups with us and the loss is due to their faulty execution.
  5. The above limitations also apply in favour of our legal representatives, employees and vicarious agents.
  6. Strict liability for defects already existing at the time of conclusion of the contract (§ 536a (1) alt. 1 BGB) is excluded.

§ 13 Data protection

  1. We process the customer's personal data in accordance with our Privacy Policy.
  2. Where the customer processes personal data of third parties on our servers as part of the services, the customer is the controller and we act as processor. The Data Processing Agreement pursuant to Art. 28 GDPR is concluded upon acceptance of these terms.

§ 14 Changes to the terms and services

  1. We may change these terms and the service description with effect for the future if there is a valid reason, in particular changes in legislation or case law, technical developments or changes in the services of our suppliers.
  2. We notify the customer of the intended changes in text form (e.g. by email) at least six weeks before they take effect and highlight them.
  3. Changes that exclusively benefit the customer or are purely editorial take effect when they come into force. All other changes – in particular those affecting the balance between service and payment or essential contractual obligations – only take effect if the customer expressly agrees to them, e.g. by confirming in the customer area or by email.
  4. If the customer does not agree to a change requiring consent, the contract continues on the previous terms. If continuing on the previous terms is unreasonable for us, we may cancel the contract with effect from the end of the current term.
  5. Price changes for existing contracts are made exclusively in accordance with paragraph 3 (customer consent).

§ 15 Right of withdrawal for consumers

Consumers have a statutory right of withdrawal. Details are set out in our withdrawal policy. Consumers can also declare withdrawal using our withdrawal button at Withdraw from contract.

§ 16 Final provisions

  1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence.
  2. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Bochum. Statutory exclusive places of jurisdiction remain unaffected.
  3. The contract languages are German and English. In the event of discrepancies between the German and English versions of these terms, the German version prevails.
  4. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
  5. Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provisions take the place of the invalid provision.