Help & support
Hosting support from real people
Whether you are setting up your first website or moving a busy shop, our hosting support helps you personally – by ticket, email or phone, in English and German.
- Tickets in the customer area
- Email and phone support
- Free website migration
How to get help
Three ways to reach our support team
Ticket in the customer area
The recommended way for existing customers. Your account and contract are linked automatically, and you can follow the whole conversation in one place.
Write to support@cheaptophost.com – for technical questions, sales enquiries and billing. Please include your customer number if you have one.
Phone
Call us on +49 234 95313060 if you prefer to talk things through. For security reasons we never ask for your password on the phone.
Better requests, faster solutions
How to help us help you
- 01
Name the website
Tell us which domain or website the request is about.
- 02
Describe what happens
What did you do, what did you expect and what happened instead? Error messages or screenshots help a lot.
- 03
Say since when
Let us know when the problem started and whether you changed anything shortly before.
- 04
Never send passwords
We do not need your passwords. If access is required, we will explain a safe way.
Knowledge topics
Learn more about the features in your plan
Many questions can be answered in a few minutes. These pages explain the most important tools in your hosting.
Control panel
Manage websites, email, databases and files in one place.
Learn moreWordPress Manager
Plugins, themes, users and updates for all WordPress sites.
Learn moreEmail hosting
Mailboxes, webmail, forwarders, DKIM and DMARC.
Learn moreDomains & DNS
Register, transfer and manage domain names and DNS.
Learn moreSSL certificates
Free SSL, force HTTPS and external certificates.
Learn moreWebsite backup
Daily premium backups and individual file restores.
Learn moreWebsite security
Malware scans, DDoS protection and bot protection.
Learn moreCDN & speed
Edge caching, optimisation and CDN statistics.
Learn moreGit version control
Deploy your code with Git, SSH and FTP.
Learn moreMigration help
We move your existing websites for free
Changing hosts should not mean a weekend of manual work. Website migration is included free of charge in every hosting plan – we transfer your files, databases and, on request, your mailboxes.
After ordering, simply contact us with the websites you want to move. We plan the switch with you so that your site stays online during the move, and you decide when the domain is pointed to CheapTopHost.
- Files and databases transferred by us
- Email migration available
- Domain switch at a time you choose
Support FAQ
Is support included in the price?
In which languages do you offer support?
Do you help with problems inside my website, such as plugins or themes?
How do I restore a backup?
What does website migration cost?
Where can I see the status of my request?
Still have a question?
Our team is happy to help – just get in touch.