Web hosting FAQ

For WordPress hosting and Linux web hosting we offer three plans: Small for up to 10 websites, Business for up to 50 and Unlimited for up to 1000 websites. Every plan is available with or without daily premium backups.

We do not set a fixed limit on SSD storage, bandwidth or visits. Normal use for running websites is covered; the resources must be used reasonably and within the technical limits of a shared hosting environment. Details are set out in our terms and acceptable use policy.

Both. You choose monthly or yearly billing when ordering. With yearly billing you get two months free compared to paying monthly.

Prices are in euros. For consumers they include German VAT of 19 %. Business customers in other EU countries with a valid VAT ID are invoiced without VAT under the reverse charge procedure.

Payments are handled by our payment service providers, Stripe and PayPal. The methods available to you are shown during checkout in the customer area.

The Lifetime Deal is a limited offer: you pay once and can use the chosen hosting plan for as long as we offer that hosting product, without recurring hosting fees. The plan limits stay the same, the deal is personal and cannot be transferred. Domains and other separate products are billed as usual.

Yes. If your project grows, you can move to a larger plan. Please contact us or use your customer area – we will let you know the new price before the change.

The term matches your billing period: one month or one year. The contract renews automatically for the same period unless it is cancelled.

You can cancel at any time with effect from the end of the current billing period – in your customer area, by email to support@cheaptophost.com or via the cancellation button on our cancellation page. You will receive a confirmation by email.

Consumers can withdraw from the contract within 14 days without giving reasons. If you asked us to start the service before the end of the withdrawal period, you pay a proportionate amount for the time already provided. Domain registrations carried out at your request cannot be reversed after registration. You can withdraw using our online withdrawal page or by email.

Your hosted data is deleted after the contract ends, and remaining backup copies are removed within 60 days. Please download everything you want to keep before the end of your term.

You can stop using the Lifetime Deal at any time. As it is a one-off payment, there is no recurring fee to cancel; the statutory right of withdrawal for consumers still applies within the first 14 days.